Tuesday, September 27, 2011

Brand reputation and hiring habits

Real tweet!
In all our years working and consulting, we have noticed a wide spread habit regarding hiring. We call it a habit because in our research and reading, we can find no mention of this as a best practice or in any way a recommended way of doing business. It seems to be just an ingrained, taken for granted way of hiring. And we'd like to challenge it.

The habit boils down to essentially the treatment of applicants for jobs. Ages ago before the wonderful invention of email, some companies decided not to send out "acknowledgement of application" or "thanks but no thanks" letters as a cost saving measure. Since the invention of email and the ubiquitous use of online and email applications, there is absolutely no reason not to send these little notes out. Yet many business still do not and it simply is not a good idea.

The application process is a chance for business to build a network and good-will. A fanbase, if you will. It is also an opportunity to make some enemies. These days applicants share their application experience through Facebook, Twitter and other social media. If they have had a good experience, ie the online form worked smoothly, or an email was sent to acknowledge receipt of application, or a nice "thanks but no thanks" email was sent, then they will feel good about the company and most likely share those good vibes with others. On the other hand, if they feel that their application disappeared into the ether and they received no receipt or thanks for applying note, then they are going to share their disappointment or their anger.

As we approach another recession (did the last one end?), there will be more competition for jobs. Although for any job, there are always a few applicants who clearly don't meet the job specifications, most do. These people are interested enough in the business to apply and will retain an interest in the company after the application process, especially if it has been positive. If you hire again in the area, then those people will think of applying again.

So, make sure that HR sets up an automated acknowledgement of emails, creates a list of all applicants emails and sends out a nicely worded "thanks but no thanks" email. For online applications, make the process so fun that applicants want to apply again. Consider it an investment in brand management.
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